Frequently Asked Questions
Everything you need to know about your Ausom performance gear.
How long does shipping take for my sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear faster.
What is your return policy for worn athletic apparel?
We offer a 30-day return policy. Items must be in their original condition with tags attached. For hygiene reasons, we cannot accept returns on base layers or socks that have been worn.
Do you offer a warranty on Ausom hardware and equipment?
Yes, all Ausom hardware comes with a 1-year limited warranty against manufacturing defects to ensure you can train with complete confidence.
How do I find the right size for my training gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips to compare against our specific athletic-fit dimensions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been placed?
Absolutely. As soon as your order ships, you will receive an email notification containing a tracking link to monitor your delivery in real-time.