Returns & Exchanges
At Ausom, we stand by the quality of our sports gear and offer a hassle-free 30-day return policy to ensure you have the best equipment for your performance. If you are not completely satisfied with your purchase, we are here to help you find the right fit or provide a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags are attached and the items are in unworn, brand-new condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check & Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing